Reference

Open Privacy Policy for Your Account

Before you open an account, we spell out what we collect, why we keep it, and how you can ask for a correction.

DANAOVOGoPayQRIS

Explore How We Handle Data

beruan4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you use DANA, OVO, GoPay, or QRIS, we record the receipt code, sender name, and time stamp needed to match the transfer and keep the ledger tidy. We also keep device markers, browser logs, and session data from slot rooms and live tables so we

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can detect duplicate logins, resolve account holds, and answer correction requests without asking you to repeat the same facts. If local law does not permit a feature in your region, we keep it closed. When your account details change, we may store the old value and
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the change date for audit and support. That can include the email tied to the account, the phone you verify with, and the channel you used to contact us, so the right request reaches the right record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Open Privacy Support Channels

If you want a correction, copy request, or a question about what we keep, start with live chat, email, or the form inside your account. We ask for your registered address, account ID, and the field you want changed so the right record opens on the first pass. Daily replies run from 09.00-23.00 WIB, and that same route works for DANA, OVO, GoPay, and QRIS cases.

Team online

Live Chat

Use live chat daily from 09.00-23.00 WIB for access, correction, or deletion requests. We ask for your account ID and the exact field you want changed so we can route the request to the right record fast.

Email

Send privacy questions to [email protected] when you want a written trail. Include your registered email, phone number, and the payment rail involved, such as DANA, OVO, GoPay, or QRIS, so we can verify the file.

Account Form

Inside your account, open Help, select Privacy Request, and submit the change you want. That route helps us match your request to the correct profile before we update retention, access, or contact details.

ACCOUNT SAFEGUARDS

Switch On Safe Data Practices

We handle privacy by tying each request to a real account step, not to a loose chat thread.

Data Map

We keep only the fields needed to open, verify, and maintain your account: email, phone, device markers, and payment references. We do not ask for extra fields unless a request or local rule requires them.

Cookie Control

Cookies remember language, session, and login state on desktop and mobile browsers. You can clear them in your browser settings, and we treat that as a new session the next time you open the page.

Session Lock

If a login looks unusual, we pause the session and ask for a verification step before you can change email, phone, or wallet details. That keeps your personal data from being edited by someone else.

Retention Window

We keep records only as long as needed for account handling, dispute checks, security checks, and local law. When the retention period ends, we remove or anonymise fields that are no longer needed.

Change Requests

To request a correction, send the exact field, the old value, and the new value through live chat or email. We use that three-part check to reduce mistakes and avoid back-and-forth.

Access Contact

If you want a copy of your stored account data, contact us from your registered address and include your account ID. We will confirm the request, then share the relevant data where the law allows.

Browse Privacy Questions for Your Account

These questions cover what we keep, how you can change it, and when access may be limited by local law. Use your registered email for any request so we can match the right profile, and mention DANA, OVO, GoPay, or QRIS if the request touches a transaction record. We answer through live chat or email after the verification step.

We collect the data needed to set up and secure the account: name or alias, email, phone, device markers, login logs, and payment references from DANA, OVO, GoPay, or QRIS. We do not ask for extra fields without a clear reason.

Yes. Send the field you want changed, the old value, and the new value through live chat, email, or the account form. We may ask you to confirm the request from your registered contact before we update it.

We keep records only for account handling, security checks, dispute work, and any rule that applies in your region. When that reason ends, we remove or anonymise what we no longer need.

We record the transaction reference and the wallet or bank channel, such as DANA, OVO, GoPay, or QRIS, so we can match the payment. We do not need your full card data for those local rails.

Cookies keep your language choice, session state, and device sign-in stable on desktop and mobile browsers. If you clear them, we treat the next visit as a fresh session and may ask you to log in again.

Contact live chat or email from your registered address and include your account ID. We will confirm that the request is yours, then share the stored account data that local law allows us to release.

Open Privacy Policy for Your Account

Open Privacy Support Channels

Live Chat

Email

Account Form

Switch On Safe Data Practices

Data Map

Cookie Control

Session Lock

Retention Window

Change Requests

Access Contact

Browse Privacy Questions for Your Account

01 What data do you collect when I open an account?

02 Can I ask you to change my details?

03 How long do you keep my data?

04 Do you store my payment details?

05 How do cookies affect my account?

06 How do I contact you about access to my data?

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